OPTION 1 - Call our Customer Support Hotline and order minutes over the phone

• USA & Canada (Toll Free) 1 (800) 208 7176
• Australia +61 3 9001 5957
• UK (Toll Free) 0800 531 6713
• Other countries : 001 514 907 6775 (Montreal, Canada local number)

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OPTION 2 - Buy minutes right here on our secure web site

1. Locate and click the BUY MINUTES (NEW CLIENTS) Button or Link

2. Select your package and click the CHECKOUT Button

3. Fill the SECURE order form, choose a 4-digit PIN CODE and click CONTINUE

4. You will see a confirmation screen with an ACCOUNT NUMBER

5. Call our phone number and enter your ACCOUNT NUMBER and PIN CODE

ENJOY YOUR CALL!

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CUSTOMERS PLEASE NOTE:

• ALL Credit Card Transactions will appear as TELEPASS.CC on your Credit Card Statement

• ALL 900 calls will appear as TRITON on your next telephone bill

• Can't connect? - Is your phone blocked? Our system does not accept calls from Blocked Numbers.  If you purchased minutes and do not want to unblock your phone please email us and we will refund your purchase.
  

• If you prefer to stay 100% Anonymous (Nothing on your Credit Card or telephone bills) we can open a Prepaid Anonymous Account.  (Email us for more info)

Canada and UK - In order to be connected live with us, you will need to purchase minutes using our secure web site.  Just click on "Buy Minutes" and follow the instructions.  After the system has validated your Credit Card, you will see on your computer screen a Customer number and a PIN Code.  Just call the toll free number,  The system will ask you to enter your Account Number and PIN Code on your telephone dial.  Once you enter these, you will be connected live with our operators.

USA - USA Customers can buy minutes either using the telephone only or using our secure web site.

• How to buy minutes over the phone : Just dial the Toll Free number and enter 2. If this is the first time you are calling us you will be asked to enter a "PROMO CODE".  This code is located under the telephone number on all our advertisements.
• Then the system will ask a few questions that will enable us to verify if you are 18+ and if we can process your Credit Card.
• Once the Age Verification has been done (it takes 1 second) you will be asked to provide your Credit Card info and select how many minutes you wish to add to your account.
• The system will also provide you with an Account Number (which is your 10-digits phone number) and will ask you to choose a 4-digits PIN CODE.  The Account Number and PIN Code will be required every time you will call our services in the future.  Please write it down.
• The system will connect you with the live operators.

Q - What is an Account Number?

A - You will be assigned with your own Account Number at your first purchase with us. Your Account Number will be the last 10 Digits of the phone number associated with your Credit Card Account.

Example (USA & Canada)
If the phone number associated with your Credit Card Account is (666) 111 3333
your Account Number will be: 6661113333

Example (UK)
If the phone number associated with your Credit Card Account is (020) 1111 3333
your Account Number will be: 2011113333

Q - What is a PIN Code?

A - At your first purchase with us, you will be asked to choose a 4-Digit PIN Code. This secret code will be required by the system every time you will call our services and for any new purchase. Please do NOT share your PIN Code or make it available to anyone else.

Q - What is a PROMO Code?

A - The PROMO Code is a 4 digits number located under the phone number you see in our web sites or advertisements.  You will be asked to enter the PROMO Code on 900 calls or if you sign up for a Credit Card account using your phone (USA Customers only).

900 Calls

If you do not have a Credit Card or prefer to have the service billed on your Phone Bill, you can call the 900 number listed on our web site.   The call will be charged $3.29 per minute and will appear as TRITON on your telephone bill.  Please note that USA callers will be charged in USD and Canadian callers will be charged in CAD$.

Chargebacks on 900 calls

Please look for the transactions labelled as TRITON on your phone bill.  If you think there is an error please do not charge back the transaction instead contact us directly so we can find an arrangement.  If you did call our services but refuse to pay your phone bill we will have no other choice than transfer your account to a collection agency.

About Chargebacks and Fraud

Your confidentiality is important to us.  This is why we will never call you, unless we get a charge back on a transaction.  If you have used our services in the past, please do not charge back the transaction, as we will consider this as fraud. If you are not satisfied with the service you got from us, please contact us directly and we will issue a credit for free minutes or we will simply refund your credit card account.  Please note that in order for us to track any problem involving our service, systems or customer complaints, all calls and customer support requests are automatically recorded and kept on file for 180 days.

TelePASS Customer Support

If you have a question about a transaction please contact us. 

We are open from 9:00AM to 5:00PM EST on regular business days.

If you contact us at other times please leave a message or send an email

we will get back to you on the next regular business day.

USA & Canada : 1 (800) 208 7176

UK : 0800 531 6713

You may also send us an email at:

info@telepass.cc

To send us mail